Data protection is a matter of trust and your trust is important to us. So that you can feel secure when visiting our websites, we strictly observe the statutory regulations in processing your person-specific data and we would like to inform you here about our data acquisition and data utilization. The following data-protection statement explains to you which data is collected from you on our websites, which parts of this data we process and use and in which way, and to whom you can turn with any concerns or requests.
The body responsible for the acquisition, processing and utilization of your person-specific data, in the sense of the General Data Protection Law is Novatel Communications (hereinafter referred to as "Novatel", "Novatel Communications", "the Site"). As the body responsible, Novatel Communications can be reached by you via the following contact options:
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
You can request, at any time and free of charge, information about your data stored by us, and can exercise your right to correction, blockage or deletion of your data. To this end you can make use of the previously mentioned contact options.
Should you object to the acquisition, processing or utilization of your data by Novatel Communications in keeping with the stipulations of these data-protection provisions, whether entirely or for individual measures, you can send your objection per e-mail, by phone or by post, again using the previously mentioned contact options.
Person-specific data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include, for example, your name, your telephone number, your address, and all existing data that you disclose to us during registration and when opening your customer account.
For each customer who registers with us via the "Register" function, we set up a customer account, i.e. password-protected, direct access to his or her existing data stored by us. This allows you, amongst other things, to view your already-concluded, still open and recently sent orders, or to manage your personal data and the newsletter.
The following data must be given during the registration for a customer account (obligatory disclosures):
Your invoice and delivery address need not be given until you order something. For your order we need your correct name, and delivery address. We also need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you (as a log-in name), when you visit your customer account.
You can use your Novatel Communications customer account to log-in to the various sections of our website. You can use the customer account to log-in to the retail, voip and vpn section of the site. We will only pass on your data to these website sectin if you log in there. The passing on of data will then only take place with your consent, which you can give during the respective log-in process. If you do not log out of your customer account, you will automatically remain logged in. This function enables you to use part of our services (e.g. My Wish List) even without having to log-in to the customer account again. For security reasons, however, you are asked to give your password again if, for example, your personal data is to be altered or if you would like to place an order.
We collect, store and process your data for the entire processing of your purchase, including any subsequent guarantee claims, the technical administration, our own marketing purposes and to prevent criminal offences and fraud. Your person-specific data is only passed on to third parties to the extent that this is legally permissible, including the purpose of processing the contract or for invoicing, for marketing or if you have previously consented to this. When processing orders, for example, the service companies used by us (transport companies, logistics companies, payment gateways) are sent the data they require for processing and concluding orders. The data passed on to our service providers in this context may only be used by them for fulfilling their duties.
Apart from the processing of your data for settlement of your purchase at Novatel Communications, we also use your data for the following purposes: to permanently improve your purchase experience and for making this more customer-friendly and individual for you; to communicate with you about your orders, and about certain products or marketing campaigns; and to recommend products or services that might interest you.
To this end we use the information available, such as confirmations of receipts and reading confirmation of emails, information on the terminal device used by you, your connection to the Internet, operating system and platform, date and time of the visit to the home page, or products that you have looked at, as well as information that we have received from you (including automatically transferred or generated information). Apart from this we also make use of your order history.
The utilization of your person-specific data for advertising purposes can be objected to at any time, whether all-in-all or as regards individual measures, without additional cost. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail, phone, letter) is sufficient for this purpose.
For sending the Newsletter we make use of the e-mail address given by you and for this we need your confirmation that, as the owner of the e-mail address, you consent to its receipt .
Should you later decide that you no longer want to receive a newsletter from us, you can object to this at any time without thereby incurring any other costs. Notification in text form sent by one of the contact options given under point 1 (e.g. e-mail, fax, letter) is sufficient for this purpose. There is, of course, also a cancellation or unsubscribe link in every newsletter.
The acceptance of cookies is not a prerequisite for access to our websites. We draw your attention, however, to the fact that our website and service has only limited functionality, if you do not allow us to place cookies.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
We have set 4 diffirent categories for the cookies used on our site;
Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time.
These are essential for our site to work, for example ordering a product.
These enhance your experience whilst using the site by recognising you when you return to our site, for example, by remembering accessibility preferences.
We use the following functional cookies on our site:
If you go to a page on our website that contains embedded content you may be sent cookies from these websites, for example YouTube videos, Google maps, Facebook and Twitter. We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Most Internet Browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the "options" or "preferences" menu of your Internet Browsers.
Please note however that if you set your Internet Browsers preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your Internet Browsers settings to block cookies, our site will set cookies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
UPDATED: Friday, May 18, 2018 08:00AM